FAQ

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Unfortunately not. We are a 100% online company, and our offices do not have the necessary facilities to make reservations by phone. Don’t worry about it! However, we are at your disposal to guide you step by step through the various stages of the booking process.

Of course ! With Soccer Travel, you can personalize your stay and choose.

Once you have made your reservation, the various travel components are instantly booked in your name, so you cannot cancel.

If you wish to cancel your trip, please contact us by email. The possibility of obtaining a refund depends on the trip booked. In general, flights are not always refundable and can never be cancelled. For hotels and match tickets, it depends on the conditions under which they have been booked. Contact us and we will be happy to look for the different options available.

In the event that your cancellation is covered by your cancellation insurance, please send us all the documentation required by your insurance company, by email.

Yes,  travel must be taken in order to obtain a match ticket. Ticket only is only available from the Football clubs directly but you will not have any FAN EXPERIENCE 🙂

You can try to find them yourself online, but this is not something we recommend because of the large number of unofficial tickets on the market.

A few minutes after the validation of the transaction, you will receive a booking and payment confirmation by e-mail. Your confirmation contains all the information about your flights and accommodation.

About 21-7 days before the match, you will receive your travel documents by e-mail to the address provided when you book.

Confirmation of flight (if you took it) instructions in order to check in at the airport and/or online.
Confirmation of your hotel. You will receive a number and proof of reservation. You can show it when you check in at the hotel by presenting your passport.
Confirmation of delivery of your football tickets. Football tickets will be give you by the Team Manager. It’s 100% safe. All tickets for stadium visits will be delivered, as well as your football tickets.

With your travel documents and passport in your pocket, you are now ready to go on a trip !

Trips are subject to minimum numbers. As long as sufficient numbers qualify to travel, the trip will operate. Information regarding the status of trips will be available on a trip by trip basis.

The reservation is nominative and cannot be modified.

We take car of the transportation so don’t worry !

Accommodation and match tickets must be used by the people names in the booking. Any changes must be made officially by emailing [email protected]. Any one not named on the booking will not be able to check in to the hotel or collect match tickets. Name changes are chargeable. Look at ours terms and conditions. Changes are not permitted within 7 days of travel.

No. The selling on of match tickets is illegal. Ticket touting will not be tolerated by Soccer Travel or the football Clubs.

On Soccer Travel, your payment is simple and secure. Our payment system is protected by SSL (Secure Socket Layer) and hosted on a secure server.

Your payment information will not be saved.

Soccer Travel are only able to accept payment by credit/debit card, Bank transfer and Paypal.

Currently , all the travels must be paid in full at the time of booking.

Absolutely nothing ! The prices we display include all applicable taxes, and we do not charge any booking fees. We strive to indicate the prices of our offers in the most transparent way possible.

Match tickets will usually be distributed by our concierge on your arrival to your hotel. Details of this will be confirmed on your itinerary which will be sent by email 14-21 days before departure.

We cannot guarantee seats together as the tickets are allocated by the football clubs however it is very unlikely that they will be split. If you travelling with children and have advised us of this, your seats will be together.

Your booking confirmation will advise the area your tickets should be located in (subject to change). We do not have advanced information of the seat row numbers as tickets are allocated by the football clubs.

Yes. Please go on “Group/Vip” section and tell us your project.

Please email [email protected] stating your booking reference and the details you need to update. Please be aware that we cannot accept payment details over email. Travel cannot be guaranteed if all details have not been submitted correctly.

Please contact us at [email protected] advising of the booking reference you were given at time of booking and we will look into this for you. If you do not have a reference, please provide your post code and name as per the booking.

Please go to “Group/VIP” section to make your specific demand before booking.

If your event is cancelled, Soccer Travel will notify as soon as possible. Please see sections our terms and conditions.

It depends on the bookings according to our partnerships with the hotels. Information is on your reservation

The photos of the hotels in the match presentations are not contractual and are given for information only. We do our best to give you access to quality hotels with minimum standards.

We depend on the programming of each League. However, given the length of the trip we have planned, we guarantee you will see the games for which you are applying.

Don’t worry, our concierge had already gave you his number, you can call it. You can  also contact us by email : [email protected]